Access the Customer Help Portal
If you have an account you can see your enquiries progress, update them and view your previous enquiries. It will also allow you to maintain a profile so you don't have to enter information each time you log a new enquiry.
Who are you
The Customer Help Portal supports a range of customers, please let us know who you are so we can get you to the right place.
Education Provider
For education providers with a DfE Sign In account. This will link to other DfE Services.
- Schools and Academies
- Local Authorities
- Colleges & 6th Forms
- Independent Training Providers
- Other DfE Sign in users
General public
For members of the General Public
- Parents/Carers
- Learners
- Working professionals
- Teachers
- Apprentices
Continue as Guest
If you do not wish to set up a Customer Help Portal account, or you want to proceed anonymously you can continue as a guest.
Continue as Guest