Customer Help Portal

Get help with DfE and ESFA enquiries, complaints and general questions

Visit our Customer Help Centre (opens in new tab)

We regularly publish articles on our Help Centre for commonly asked questions and you can use our peer-to-peer community to discuss issues and scenarios with other academies, schools and Training Providers.

Access the Customer Help Portal

If you haven't been able to find an answer in the guidance, you can contact us using the help portal.

For users with an account, you will also be able to view your previous enquiries.

Use this service to:

  • Ask a question
  • Get support accessing DfE Systems
  • Raise a complaint
  • Submit a business case
Access the Customer Help Portal