Cookies are small files saved on your phone, tablet or computer when you visit a website.

We use cookies to make the Help Portal work and collect information about how you use our service.

Essential cookies

Essential cookies keep your information secure while you use the Customer Help Portal. We do not need to ask permission to use them.

Essential Cookies/caption>
Name Purpose Expires
helportal_consent Used to hold details of cookie consent preferences for the Help Portal. 400 days
__RequestVerificationToken Used by the antiforgery system. Session
.AspNet.ApplicationCookie Used to identify user sessions. A user session starts when a user browses website for the first time. And ends when the session is closed. Configure authentication can be used to change session expiry time span. Session
adxPreviewUnpublishedEntities Stores preview ON/OFF mode used in classic CMS system for website administrators. Session
adx-notification Used in basic form actions to store alert message to be shown on redirection Session
ARRAffinity Added automatically by Azure websites and ensures that requests are load balanced between different sites. Doesn't store any of user information. You may see either the ARRAffinity or ARRAffinitySameSite cookie depending on your browser. Session
ASP.NET_SessionId Used to maintain the session of a logged in user to avoid repeated sign-in. Session
ContextLanguageCode Stores the default language of the user accessing website within a session and across webpages. The cookie is deleted after session closes. Session
Dynamics365PortalAnalytics Critical service cookie to analyze service usage anonymously and aggregated for statistical purpose. Session
isDSTObserved Stores a value to indicate if the current moment is in daylight saving time. Session
isDSTSupport Indicates whether a specified date and time falls in the range of daylight saving time. Session
timeZoneCode Stores the timezonecode field value of CRM timezonedefinition table for the current timezone. Session
timezoneoffset Stores the timezone difference between UTC and Local browser time. Session
PrivateModeLoginCookie Used to identify internal maker sessions when site is in private mode. Session
OpenIdConnect.nonce.xxxxxx Used to associate a Client session with an ID Token, and to mitigate replay attacks Session
.AspNet.ExternalCookieC1 and .AspNet.ExternalCookieC2 Both these cookies are one single cookie (2 different chunks). It is used to identify user sessions in external signin scenarios Session

Analytics cookies (optional)

With your permission, we use Google Analytics to collect data about how you use the Customer Help Portal. This information helps us to improve our service.

Google is not allowed to use or share our analytics data with anyone.

Analytics Cookies
Name Purpose Expires
_ga Checks if you’ve visited the Help Portal before. This helps us count how many people visit our site. 400 days

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