What happens next

You will receive an email with your reference and a copy of your enquiry.

If you are signed in, you can view a copy of your submission including the reference number in the 'Enquiries in Progress' section of your Help Portal dashboard. Please note it may take a few minutes to appear.

Please note our target response time is 5 working days. For complex cases this may take longer. We may also need to contact you for further information before we can respond.

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